Exchange Policy

The Strainbank remains the most resilient provider of authenticity verified cannabis genetics and we back each order with an Exchange Policy to ensure complete satisfaction. There's a huge demand for verified cannabis genetics and we understand patients order from our collective to grow premium marijuana.

Our Mission. Serious cultivators understand each harvest is an investment and for this reason do not settle for genetics of unknown origin. Our growers can only do what's humanly possible to ensure each plant is healthy and properly rooted. Given the type of industry, we have done an excellent job remaining a safe, discrete & legal source of cannabis seeds & marijuana plants since 2009.

Exchanges We understand you love growing - we do too! Be patient, send photos & let us help; together we'll grow far.

The Process. We follow a very simple process; our growers know how long it takes on average for each to strain to root properly. After cuts are taken from any given mother plant, trays are tagged with a date and tended to until randomly selected clones appear rooted. This process ensures all orders are properly rooted into the growing medium because no clones are sold before the predetermined amount of time passes. We do not rush or shorten this process for anyone; therefore cuttings are not available under any circumstances. On average cannabis seeds take 3 - 4 weeks to germinate and reach the height of the marijuana clones we provide. Not only do you save time, but marijuana plants are guaranteed female while plants grown from regular cannabis seeds are not. Avoid male plants with feminized seeds…Learn More

Plant Roots. Once a single cutting is rooted, it's safe to assume the whole tray is rooted; however, our growers still perform a "tug test" before each order to ensure a strong root system has developed. Waiting for "curtain-like" roots to accumulate increases the shock plants experience when transplanting. Why? Ideally at the moment roots emerge, they seek the next growing medium to continue healthy development. Roots that develop outside a growing medium require additional water and nutrients, otherwise they can become discolored. For this reason we offer pre-teens, which are mature clones transplanted into a larger growing medium. The growing medium we use to cultivate marijuana clones is opaque and you would not expect to see roots. Only clones grown aeroponically would you expect to see roots because water is a transparent transport medium. Any complaints of "no roots" cannot be taken seriously if the plant is green and healthy, photos sent to our collective are required to adequately describe the problem.

Your Donation. The service we provide operates solely on voluntary donations offered to us by patient members. We do not sustain business receiving taxpayer bail-outs and government subsidies. Everyday 1000s of people give money to Int'l Seedbanks generating millions in revenue without much hesitation. We are small group of people in San Diego simply doing our best to select, preserve and share the most premium cannabis strains on Earth. We offer genetics, if you're just looking for cheap marijuana clones with lots of roots then search on Craigslist for the best deal. Our success simply allows us to preserve a wide range of genetics and continue providing marijuana clones for less than the cost of cannabis seeds. Each transaction is a donation to collective member from patient for plants. A donation can be defined as "the act of giving" or "a contribution". In other words, offering exchanges is an absolutely voluntary policy. We are not Walmart selling electronics, we are a genetics preservatory. There are entirely too many variables to consider when offering a guarantee on an item that is highly susceptible to poor patient handling or inexperience. If our collective replaced every plant patients mishandled, new growers we help would in effect discontinue the service for everyone.

Common Sense. In cases where exchanges are requested, we help those who remain calm, respectful and honest. In other words, we do not help anyone who is demanding or rude, nor anyone making false accusations and exaggerating the problem. It doesn't make sense for patients to leave satisfied with healthy plants and then somehow plants have problems - that's not our fault. If a problem arises, it's unnecessary to send long, inaccurate emails when photo attachments can be sent with a short message requesting to be contacted for help. For those reading this Exchange Policy, an ideal example message would read:

Hello, I'm having an issue with [x] of [y] plants and have attached photos for your review. I would appreciate any help you can offer. Thank you. - David M.

The lengths we go to provide superior genetics goes unnoticed and often unappreciated. Our growers don't need consulting on how to grow taller plants with more roots. Before commenting on roots or height, remember plants generally cost less than seeds and are guaranteed to be female. Our genetics are tested by a DNA profiling facility, originate from reputable Int'l Seedbanks and The Strainbank been in business since 2009 advertisement free - we know what we're doing.

Each successfully harvested plant will yield on average 1 to 4 ounces indoor, a value often exceeding the cost of an entire order. Exchanges are often granted to those who admit partial fault and sincerely want to learn from their mistakes so that replacements have a chance to live.